General terms and conditions of business
General terms and conditions of business
- The business relationship between Love Living Soil, owner: Sebastian Haupt, Hernerstraße 128, 48809 Bochum, Germany (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”) is exclusively governed by the following General Terms and Conditions in the version valid at the time of the order.
- All prices are in euros including VAT. All prices given here are subject to change. We expressly reserve the right to change prices. We accept no liability for errors or misprints.
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Steps to conclusion of contract and contract text
(1) The presentation of our goods in the online shop does not constitute a binding offer on our part. Only the order of a product by you as a customer is a binding offer according to § 145 BGB. The ordering process has
the following steps after you have placed the product or products in the shopping cart:1. Log in to your customer account/create a new customer account or continue without a customer account
2. Billing address/delivery address (enter your details here)
3. Payment method (here you select the desired payment method)
4. Check your order (here you can check and correct entries)
5. Order and purchase by pressing the button: “Order with payment”
6. Automatic order confirmation online and by email
7. Delivery or order confirmation (= conclusion of contract)(2) Your paid order (= offer within the meaning of the German Civil Code) is placed by clicking on the button “Order with payment”.
(3) Before submitting your order, you can go back to the page on which your order and data were recorded by selecting the information you want to change by clicking on the corresponding link in your Internet browser (billing address, delivery address, shipping method, payment method) or by pressing the "back" button on the Internet browser you are using after checking your information and correct any input errors or cancel the order process by closing the Internet browser.
(4) After submitting your purchase offer, you will receive an automatically generated email confirming receipt of your order. This does not constitute a contract.
(5) If we accept your offer, we will deliver the goods to you or send you an order confirmation by email (= acceptance within the meaning of the German Civil Code). This concludes the contract.
(6) You can view the contract text online under "My Account". If you order as a guest, we do not save the full contract text. The contract text will then not be available to you online. If you have been inactive for a long time, we may delete your customer account for the purpose of data minimization. We therefore ask you to also save the contract text on your devices.
- Orders can be placed via the webshop or by telephone. If items are out of stock, we reserve the right to make partial deliveries. A free replacement delivery of the goods ordered but not delivered will be made immediately. This is subject to timely delivery by our wholesalers. The delivery time is not binding, but is between 1 and 3 days.
- The goods will be delivered after payment has been received or cash on delivery.
- The current shipping costs can be found under Shipping. The shipment will be made in a neutral package.
- We make sure that the products leave our warehouse in perfect condition. Please make sure that you receive an undamaged package from the courier. Do not accept damaged packages; have them sent back. If you accept a damaged package (obvious defect), please open it in the presence of the courier and also note the name of the courier! In the case of non-obvious defects, the current legal provisions of Section 309 of the German Civil Code apply.
- The delivered goods remain the property of Love Living Soil until full payment has been made. The purchase contract is concluded when we accept your order by delivering the goods.
- The copyright for images and texts on LoveLivingSoil.eu remains solely with us. Duplication or use of such graphics and texts in other electronic or printed publications is not permitted without our express written consent.
The content of the pages may not be changed and may not be passed on under our name or any other name or unchanged under any other name.
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Alternative dispute resolution according to Art. 14 para. 1 ODR-VO and Section 36 VSBG:
The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/ . We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.